Q: Stock Availability

All products on Radioworld.ca are available for purchase. In Stock - Product is stocked in store and ready to ship. ${color}[#0a4f9d](Special Order) - Product is available to order but requires additional lead time. ${color}[#0a4f9d](On Order) - Product is on order and will be shipped when it arrives in stock. ${color}[#ffbb33](Temporarily Out of Stock) - Product is temporarily out of stock. It will be ordered and shipped when it arrives in stock. You may cancel your backorder item at any time, and receive a full refund. ${color}[#ffbb33](Out Of Stock) - Product is out of stock indefinitely and will be removed from the site shortly. | Please <a href="https://radioworld.ca/contact-us/">contact us</a> for an estimated availability on products that are not in stock.

Q: Payment Methods

Online, we accept Visa, Visa Debit, Mastercard, and Debit MasterCard. In-store, we accept Visa, Visa Debit, Mastercard, Debit MasterCard, American Express, Debit Card, Money Orders, Internet Bank Transfers, Cash, and Radioworld Gift Cards (we do not accept gift cards for phone or online orders). Please note that we accept personal credit cards only. We also accept personal cheques from approved customers. Personal cheques and money orders from new customers must clear at our bank before we ship the order. | Credit cards are not billed until the order is shipped.

Question 1

Stock Availability

Accepted Answer

All products on Radioworld.ca are available for purchase.

In Stock - Product is stocked in store and ready to ship.

${color}[#0a4f9d](Special Order) - Product is available to order but requires additional lead time.

${color}[#0a4f9d](On Order) - Product is on order and will be shipped when it arrives in stock.

${color}[#ffbb33](Temporarily Out of Stock) - Product is temporarily out of stock. It will be ordered and shipped when it arrives in stock. You may cancel your backorder item at any time, and receive a full refund.

${color}[#ffbb33](Out Of Stock) - Product is out of stock indefinitely and will be removed from the site shortly.

| Please contact us for an estimated availability on products that are not in stock.

Question 2

Store Pickup

Accepted Answer

Store pickup is available for any order. To order online and pickup in store, please select Store Pickup as your shipping method when checking out.

After placing your order, please wait for your "Order ready for pickup" email.
Orders will be paid for at the time of pickup. Please bring your desired Payment Methods with you.
Your order will be held for 7 days from the "ready for pickup" date.
All customers must adhere to our current COVID-19 Policy.
All pickups must occur during store hours.
We are located at 4335 Steeles Ave. W, North York, ON, M3N 1V7.

| Changes or additions to your order should be made in advance by phone or chat.

Question 3

Shipping Methods

Accepted Answer

| Radioworld will only ship orders to verified billing addresses. Please ensure your Name, Address, and Telephone Number, are a complete match with your financial institution. Failure to provide a complete match may result in additional processing times or delays in fulfilling your order.

All items are packaged with care and shipped fully insured with a signature required.

Free Shipping

Items marked with "Free Shipping" will be shipped via our Standard Shipping method.

Standard Shipping

Our standard shipping method is via Canada Post Expedited Parcel Insured Mail.

Purolator

We also offer Purolator Ground. Purolator does not ship to PO boxes or general delivery addresses. If you select Purolator shipping with a PO Box, we will automatically reassign the order to be shipped by Canada Post Expedited Parcel. Purolator Ground is a non-refundable shipping method.

Store Pickup

Please see store pickup for more information.

Same Day Deliveries

Orders received before 2 PM EST are usually shipped the same day. Orders received after 2 PM EST will be processed and shipped the following business day.

| All delivery times are not guaranteed.

Question 4

Payment Methods

Accepted Answer

Online, we accept Visa, Visa Debit, Mastercard, and Debit MasterCard.

In-store, we accept Visa, Visa Debit, Mastercard, Debit MasterCard, American Express, Debit Card, Money Orders, Internet Bank Transfers, Cash, and Radioworld Gift Cards (we do not accept gift cards for phone or online orders).

Please note that we accept personal credit cards only. We also accept personal cheques from approved customers. Personal cheques and money orders from new customers must clear at our bank before we ship the order.

| Credit cards are not billed until the order is shipped.

Question 5

Returns & Exchanges

Accepted Answer

We stand by our products and the advice we give. If you are not satisfied with your purchase, you can bring it back for an exchange, refund or credit within 10 days of receiving the item.

We offer a full credit on account for returned purchases. Refunds may be subject to a 20% restocking fee.

If an item is found to be defective within the 10 day period, we will send out a replacement at no charge once we receive the original item.

What you require to return/exchange your item:

Original receipt (or invoice)
Original method of payment
All original packaging (this includes all documentation, warranty card, manuals, boxes, and packing material) and must be in “As New” condition. Note: Do not send warranty cards in until after 10 days, until you are certain you will be keeping the product.

Be sure to pack your product properly, ensuring that you have 2-3 inches of firm packing on all sides, top and bottom of the product to prevent it from being damaged. Packing peanuts alone are not sufficient as they can allow heavy products to migrate to the edge of the box. Original packaging is best, but should be housed in another box for shipping documentation to be attached.

| It is your responsibility to cover any costs of shipping your item back to Radioworld. We recommend you insure your product with the freight carrier for replacement cost in case it sustains damage or is lost in transit. Please ship your product to:

Radioworld ATT. Returns/Exchanges 4335 Steeles A

Question 6

Warranty Service

Accepted Answer

| Before returning a product, please contact us to determine if your issue is warranty related and requires service.

We offer warranty service on products directly purchased from us. We will forward your defective product directly to the manufacturer on your behalf for repair or exchange as needed. Should you prefer to deal directly with the manufacturer, we would be happy to provide you with the required information.

Once your issue has been confirmed to be warranty related and requires service, please include the following with your return:

A detailed description of what is wrong with the product.
All parts and original packaging related to the product.
Proof of purchase of the product from Radioworld (ie. Sales Receipt).
A daytime phone number or e-mail address so that we may contact you.
A return shipping address. Be sure to pack your product properly, ensuring that you have 2-3 inches of firm packing on all sides, top and bottom of the product to prevent it from being damaged. Packing peanuts alone are not sufficient as they can allow heavy products to migrate to the edge of the box. Original packaging is best, but should be housed in another box for shipping documentation to be attached to.

| It is your responsibility to cover any costs of shipping your item back to Radioworld. We recommend you insure your product with the freight carrier for replacement cost in case it sustains damage or is lost in transit. Plea

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