Articles on: Returns / Warranty

Warranty Service

Before returning a product, please contact us to determine if your issue is warranty related and requires service.

We offer warranty service on products directly purchased from us. We will forward your defective product directly to the manufacturer on your behalf for repair or exchange as needed.
Should you prefer to deal directly with the manufacturer, we would be happy to provide you with the required information.

Once your issue has been confirmed to be warranty related and requires service, please include the following with your return:
A detailed description of what is wrong with the product.
All parts and original packaging related to the product.
Proof of purchase of the product from Radioworld (ie. Sales Receipt).
A daytime phone number or e-mail address so that we may contact you.
A return shipping address.
Be sure to pack your product properly, ensuring that you have 2-3 inches of firm packing on all sides, top and bottom of the product to prevent it from being damaged. Packing peanuts alone are not sufficient as they can allow heavy products to migrate to the edge of the box. Original packaging is best, but should be housed in another box for shipping documentation to be attached to.

It is your responsibility to cover any costs of shipping your item back to Radioworld. We recommend you insure your product with the freight carrier for replacement cost in case it sustains damage or is lost in transit.
Please ship your product to:

Radioworld ATT. Service
4335 Steeles Avenue West
Toronto, Ontario
M3N 1V7

Once the warranty service is completed, we will notify you and ship the item back to you at no additional cost.

Should you have any questions or need further assistance, please don’t hesitate to contact us. We’re here to help in every way that we can.

Updated on: 26/07/2022

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