Articles on: Payment

Pre-Authorisation Charges

When you place an order, contacts the issuing bank to confirm the validity of:
The payment method
The billing address
Your bank reserves the funds by placing a pre-authorisation on the account. The funds are held until the entire transaction in completed or the authorisation expires.
Pre-Authorisations are not actual charges.
Your credit card will be charged once the item has shipped. If your order contains backordered items, you will only be charged for what is shipped out. Your credit card statement may reflect individual charges for each item or the total shipment.

The authorisation will be removed from your account according to the policies of your bank. To find out how long pre-authorisations are held for online orders or to remove a pre-authorisation, please contact your bank.

Please note - If multiple attempts are made to place an order where there are issues getting an address to verify as matching there may well be multiple pre-authorisations on the account.

Updated on: 19/01/2022

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